Terms & Conditions






Please read the following terms and conditions carefully before using this website.


All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Introduction



About WineGrowers Direct:

WineGrowers Direct Pty Ltd ABN 61 136 703 798 owns the website and is the supplier of products via the website. Winegrowers Direct trades alcohol under License No. LIQP770010128

About these terms and conditions:
Use of this website is acceptance of these terms and conditions. If you do not agree to these terms and conditions, do not use this website. These terms and conditions govern visitors' access to and use of the website, and the supply of products ordered via the website. WineGrowers Direct may modify or repeal these terms and conditions without prior notice. In case of a modification or repeal, the pre-existing terms and conditions continue to apply to any products ordered via the website before the change takes effect.



The Website


Intellectual property:

Material displayed on the website is subject to copyright owned by WineGrowers Direct or its content suppliers and is protected by law. Brands and logos displayed on the website may be the subject of registered trade marks of WineGrowers Direct or its product suppliers and protected by law. A visitor to the website may access, display, download and print portions of the website for their own private non-commercial use and to order products via the website, subject to any additional restrictions displayed on the website. Any other use of material on the website is prohibited.


Copyright

All content included on this site, including but not limited to text, graphics, logos, button icons, images and software is the property of WineGrowers Direct or its content suppliers and is protected by the Commonwealth of Australia Copyright Act 1968 and other international copyright laws. This excludes property in which the rights of third parties are expressly identified on this site. Permission is granted to display and, subject to any expressly established restrictions or limitations relating to specific material, download or print portions of the material from the site solely for your own non-commercial use, or to place an order with WineGrowers Direct. Any improper use, including but not limited to the reproduction, modification, distribution, transmission, re-publication or display of the content on this site is strictly prohibited.


Third-party links:
If the website links to another website, WineGrowers Direct is not responsible for the content of such other websites, nor for any use (or misuse) of information a visitor may supply to that other website, nor for any goods or services on offer at that other website. If a visitor has a problem with a third party website so linked, please notify WineGrowers Direct.

Third-party content:
If the website displays material sourced from a third party (including a supplier of product, or a consumer of product), WineGrowers Direct does not warrant or represent the accuracy, utility or other characteristic of that material.

Visitors' use of the website:
A visitor to the website must not post on the website any material that is abusive, defamatory, obscene, contrary to law or to the rights of any party. WineGrowers Direct may block / delete from the website any material posted to the website that WineGrowers Direct decides contravenes that requirement. A visitor in using the website must not impersonate the identity of another person. A visitor must not attempt to use the website or any of its content to solicit others to participate in any organisation or commercial on-line service. Improper use of the website may result in the visitor being banned from the website, being liable to WineGrowers Direct for breach of contract and / or infringe applicable law.

Indemnity:
A visitor agrees to indemnify, defend, and hold harmless each of WineGrowers Direct, its officers, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs resulting from any violation of these terms and conditions or any activity related to the visitor's account (including negligent or wrongful conduct) by the visitor or any other person accessing the website using the visitor's Internet account.

Website functionality:
WineGrowers Direct does not represent or warrant that the functions within the website would be uninterrupted or error-free, that any defects would be corrected, or that the website or the server that makes the website available is free of viruses or other harmful elements.

Password security:

A visitor to the website allocated a password is responsible to prevent the password being disclosed to any third party.

Privacy:
Visitors' privacy is important to WineGrowers Direct, and WineGrowers Direct deploys encryption and other technology with the aim of protecting credit card information and the customer database. Access to this database within WineGrowers Direct is restricted. WineGrowers Direct does not sell, rent, trade or rent personal information. By providing their details to WineGrowers Direct on the website, a visitor consents to WineGrowers Direct maintaining, recording, holding and using that information to process their orders, to improve the service to customers and to inform the visitor of promotions. If a visitor has any questions regarding privacy, please notify WineGrowers Direct. For more information, please see our Privacy Policy page.     



Supply of products

Buyers:
To buy products via the website, the buyer must be at least 18 years of age, be located within Australia and specify a delivery address within Australia. By placing an order, the buyer confirms they are at least 18 years of age. If buying as a gift, the recipient must also be at least 18 years of age. It is against the law to supply alcohol to, or to obtain alcohol on behalf of a person under the age of 18 years.

Special offers:
At any time, WineGrowers Direct may terminate any special offer without advance notice.

Vouchers:
Each promotional voucher may only be redeemed once per household. Vouchers may only be redeemed on products selected by WineGrowers Direct. Vouchers may not be used in conjunction with any other vouchers - strict limit of one voucher per order.

Prices:
Prices stated are in Australian dollars. Prices include GST, unless otherwise stated. All delivery charges are extra, and not included in stated prices.

Payment:
A buyer must pay for an order by Visa, MasterCard or American Express. If the credit card issuer does not authorise the transaction, or later revokes authorisation for the transaction, WineGrowers Direct may cancel the order.

For online orders, we also accept PayPal.

All prices are listed in Australian Dollars (AUD). We can only accept Australian Dollars (AUD) as payment.


Pricing errors:
If a product inadvertently appears on the website at the wrong price, WineGrowers Direct may decline or cancel any orders placed at the wrong price, even if the order has been confirmed and a credit card charged. If a credit card was charged for the purchase and the order is so cancelled, WineGrowers Direct will notify the buyer and issue a credit to the credit card account in the amount of the wrong price.

Product availability:
All product is offered for sale on the basis of what is available in our warehouse at that time.


Return and Refund Policy:

  • A refund will only be processed if the wine received has been oxidized during the bottling process or damaged in transit. All of our wines are tested by our qualified wine makers to maintain high processing standards, ensuring the high quality of wine that WineGrowers Direct sell.
  • Refunds and store credits will only be processed once the goods have been returned to our warehouse. If you are unhappy with a wine which was sold with a taste guarantee, this may be returned to Wine Growers Direct for refund. A store credit shall be placed on to your account to be used within 90 days. WineGrowers Direct will not be held responsible for the return cost of shipping to our warehouse. If the wine is to be returned, you are to protect and keep the wine in a safe and proper manner, taking reasonable care of the wine until has reached our warehouse. Wine should be returned in the original box and packed to avoid breakage intransit back to WineGrowers Direct.
  • Credits cannot be used on promotions, special offers or discounted items.
  • WineGrowers Direct will not process refunds for wines that have been stored improperly.
  • Refunds can only be requested 14 days from the date of delivery.
  • If any more than TWO (2) bottles are sampled, WineGrowers Direct will only refund for the wines that are being returned.
  • Refunds will be process within 21 days after WineGrowers Direct receives the returned wine with a completed return form. This is conditional upon any returned wine being collected in original re-sellable condition. WineGrowers Direct reserve the right to replace the product if it is determined that the unpalatable taste of the product is due to oxidization in the bottling process. All WineGrowers Direct products are taste tested by a panel of qualified wine tasters with varying palates to accommodate consumer differences in tastes of wine products.
  • If a case of wine is received with one or more broken bottles, WineGrowers Direct will issue a credit or send replacement bottles if the buyer notifies our customer service department within 3 days of the date of delivery receipt.
  • In the event wine bottles break during transit, the delivery center will inform us of the damages prior to it being delivered to you and we will contact you via email or phone advising you of the issue and arrangements made to resolve the situation. 
  • WineGrowers Direct is responsible for orders going missing during delivery. Once we are aware that an item has gone missing outside of the allowed 5 to 10 business days you will be notified and a replacement order will be immediately shipped to the consumer.


Delivery:
WineGrowers Direct will engage Australia Post to endeavour to deliver orders to Australian capital city metropolitan areas within 3-10 working days after dispatch. For delivery addresses in Australian regional centers and outside metropolitan capital cities, allow at least 14 working days after dispatch. In outlying areas, delivery will be may take longer. WineGrowers Direct will not however guarantee any specific delivery date.

All deliveries take place Monday - Friday during normal business hours to either business premises or a residence. If the premises are unattended, the order may be left according to delivery instructions.

Please note that we do not deliver to NT. Please contact our Customer Support team on 1300 836 340 for more information.

No Signature Required Deliveries:
Customers can choose to mark their orders with "No Signature Required". This is not something that WineGrowers Direct endorses. WineGrowers Direct cannot be held responsible with any problems that may arise after your goods have been left with no signature, unless you have taken out Insurance on your order.

Risk:
Risk of damage, loss or deterioration to product passes to the buyer from the moment it is delivered to the given address.

Entitlement:
Product remains WineGrowers Direct's property until paid for by the buyer.

Cancellations:
A buyer may for any reason cancel their order within 2 hours of placing their order. You must inform our Customer Service department by telephone so we can take immediate action to make sure your order does not leave our warehouse. If for any reason your order has already left our warehouse, we unfortunately cannot cancel your order and will deal with your enquiry on a case by case basis.

Refunds and Credits:
Any refunds will be effected within 30 days after WineGrowers Direct has agreed to provide a refund or account credit, conditional upon any returned products being returned in original saleable condition.

Product warranties:
WineGrowers Direct warrants that product supplied is of merchantable quality when delivered. Subject to applicable law, WineGrowers Direct does not make any other warranty or representation about products on offer. In respect of any statutory warranty that WineGrowers Direct cannot exclude, subject to applicable law, WineGrowers Direct's liability is limited, at its option, to the replacement or re-supply of the products or a refund of the cost of the products.

Notices to WineGrowers Direct:
To notify WineGrowers Direct, call on 1300 836 340 during 9 am - 5.30pm EST Monday to Friday, (excluding public holidays) or email to enquiries@winegrowersdirect.com.au or post a letter to "WineGrowers Direct, Level 1, 4 - 10 Amsterdam St, Richmond, Victoria, 3142"

Notices to visitors:
WineGrowers Direct may notify a visitor to the website by email, a general notice on the website, or by other reliable method to an address previously provided to WineGrowers Direct by the visitor.

Governing laws:
The laws of Australia govern the use of the website and the supply of products.

Force majeure:
WineGrowers Direct is excused from performing its supply obligations where and so long as prevented from doing so by reason of events beyond its reasonable control. WineGrowers Direct will endeavour to notify the buyer of the delay and its expected duration. If so prevented for longer than a reasonable time, WineGrowers Direct may elect to cancel the order without liability to the buyer.

Vouchers:
If WineGrowers Direct issue a buyer a voucher or coupon to redeem against the future purchase of an item, the terms and conditions on that voucher apply and bind the holder of the voucher. Vouchers cannot be used in conjunction with any other specials or promotions. Vouchers are non-transferable and can not be redeemed for cash. We reserve the right to exclude certain products to be bought using vouchers at any time.