Business HoursQ: What are your business hours for the Call Centre?A: Our phone support centre operates from 10.00 AM - 4:00 PM EST Monday to Friday for placing orders over the phone and enquiries. If your call is not answered, please leave a voicemail message and we will return your call the by the next business day. ShippingQ: Special Delivery Instructions and weekend Deliveries?A: Delivery will occur during normal business hours. In the event we cannot obtain a signature for receipt of your order these item(s) will be carted to your local Australia Post delivery centre and advice to this effect will be left advising you of this location for collection. Please note we will not re-deliver. If you choose to give "Authority to Leave your wine order", WGD can update the delivery docket accordingly. In this case, should there be a problem with your delivery, WGD assumes no responsibility for replacing your goods as we strongly recommend you ask for a signature upon delivery. Q: Can we pick up wine ourselves at depots?A: WGD unfortunately does not have the facilities for collection from their warehouse. However, WGD does have a store in Preston, Victoria where you can come down, sample all wines, and then pay and take your goods on the day. Internet orders, however, are separate from In-Store orders. Stock Q: Out of stock product and items sold out?A: Our office will contact you and offer alternative product(s) or the option to wait until stocks are replenished. Should this not meet with your approval an immediate credit will be offered. Q: Where are you based and where is wine sent from?A: All sales transactions take place at our main Operations facility in the Riverina, NSW. All items are dispatched from our second warehouse in Preston, Victoria. |
FreightQ: Do you Charge Freight?A: Charges for Freight as follows: VIC $4 per case, NSW $6 per case, ACT $6 per case, QLD $7 per case, NT $30 per case. WA $25 per case, SA $10 per case, TAS $15 per case. Auctions have the same Charges. On occasions there will be times when we will offer FREE FREIGHT on selected specials so please keep on eye out for these! Missing ItemsQ: What happens if the wine is taken from the front door?A: Winegrowers Direct Australia and the contracted courier company will not be held responsible for any missing goods when delivered without a signature. We suggest a signature given for delivery of all goods, unless directed otherwise by the customer. Delivery TimesQ: What's the expected delivery times?A: Please allow 5 business working days for all deliveries from receipt of order. Please note that if there is a problem with the delivery, or damage while in transit, we require 5 business days from the time of re-shipping. Q: How long are offers valid for?All offers will have a start and end date, however generally an offer will be valid for 7 days, unless advised otherwise. |
