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Terms & ConditionsA person under 18 years of age must not take delivery of any alcohol sold online, by phone, fax or mail order. An on-the-spot penalty of $220 or a court fine of up to $2,200 applies. This offence does not apply to an underage person who is ordered or requested by his or her parent or guardian to take delivery of the alcohol. However, parents, guardians or other adults must not ask a person under 18 years of age to take delivery of alcohol ordered online or by phone, fax or mail order. An on-the-spot penalty of $330 or a court fine of up to $3,300 applies. When ordering through Winegrowers Direct Australia Pty Ltd you must be 18 years of age or older and confirm this fact when purchasing. Alcohol can and will not be sold or delivered to any person or persons under the age of 18 years of age. Proof of age must be shown to our delivery team upon request. Privacy PolicyWinegrowers Direct is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our special offers and to personalise your shopping experience with us; that's all. Winegrowers Direct Australia Pty Ltd uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Winegrowers Direct Australia Pty Ltd only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order. Customer Service PolicyWinegrowers Direct Australia Pty Ltd warrants that product supplied is of merchantable quality when delivered. Subject to applicable law, Winegrowers Direct Australia does not make any other warranty or representation about products on offer. In respect of any statutory warranty that Winegrowers Direct Australia cannot exclude, subject to applicable law, Winegrowers Direct Australia's liability is limited, at its option, to the replacement or re-supply of the products or a refund of the cost of the products.
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Security PolicyWhen purchasing from Winegrowers Direct Australia Pty Ltd your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our privacy policy, please contact our customer support centre enquiries@winerowersdirect.com.au Shipping Policy Shipping costs:WineGrowers Direct prides itself on great wines for exceptional prices. To ensure we continue to maintain our "lowest prices" in the market our new freight rates, per case delivered to your door are; • ACT $9.50 Please note we do not deliver to NT. For support placing orders, please contact our Customer Support team on 1300 836 340. Export restrictions:Winegrowers Direct Australia Pty Ltd only sells within Australia, in Australian dollars. Purchases must pay in Australian dollars, and delivery must be made within Australia. Shipping Destinations:We deliver throughout Australia including all capital cities except NT. No Signature Required Deliveries: Customers can choose to mark their orders with "No Signature Required". This is not something that WineGrowers Direct endorses. WineGrowers Direct cannot be held responsible with any problems that may arise after your goods have been left with no signature. Refund Policy
Refunds Policy:• A refund will only be given if the wine has been oxidised or damaged which any wines in this category go through our lab for testing as we maintain a high standard and process in ensuring our quality of wines is of a high standard and or priced accordingly. • Refunds / Credits will only be processed once the goods have been returned by our contracted courier company to Winegrowers Direct. Please note delivery / Packing fee and Surcharges will not be refunded for wines that are being returned due to quality or incorrect ordering. • Credits can only be used on full priced items, not on sale items •Winegrowers Direct will not be held responsible for wine/s that are stored incorrectly. Any refunds will be effected within 30 days after Winegrowers Direct Australia Pty Ltd received returned goods in full and was notified of the reason, conditional upon any returned wine being collected in original saleable condition. Returns: Where wine is to be returned, Winegrowers Direct Australia Pty Ltd will email you an Australia Post label to print out and put onto the goods which we ask you to kindly drop at your local Australia Post office to be returned to us. Pending drop off, the buyer is liable to keep the wine in a safe and proper manner and take reasonable care of it. Wine should be returned in the original box and packed to avoid breakage in transit back to Winegrowers Direct Australia Pty Ltd. Breakages:If a case of wine is received with one or more broken bottles, Winegrowers Direct Australia Pty Ltd will issue a credit or send replacement bottles if the buyer notifies Winegrowers Direct Australia Pty Ltd within 7 days of the date of the dispatch. Where wine breaks during transit, Australia Post will inform us of the damages prior to it being delivered to you and we will contact you via email or phone advising you of the issue. Please allow 5-7 business days from this date for a replacement case. Items lost in the mail: RiskRisk of damage, loss or deterioration to product passes to the buyer on delivery.
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